Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

UEECS0032 Mapping and Delivery Guide
Support computer hardware and software for engineering applications

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency UEECS0032 - Support computer hardware and software for engineering applications
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to support computer hardware and software for engineering applications.It includes applying safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty sub-systems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following work instructions and completing documentation.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in suitable workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated suitable workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, facilities and equipment used in industry

resources that reflect current industry practices required to support computer hardware and software

applicable documentation, including workplace procedures, equipment specifications, regulations, codes of practice and operation manuals.
Prerequisites/co-requisites
Competency Field Computer Systems
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to upgrade and maintain computer hardware and software
  • Work health and safety (WHS)/occupational health and safety (OHS) requirements and workplace procedures for a given work area are identified, obtained and applied
       
Element: Scope of computer and/or peripheral hardware/software upgrade or maintenance is determined in consultation with relevant person/s
       
Element: Relevant person/s is consulted to ensure work is coordinated effectively with others in accordance with workplace procedures
       
Element: Hardware sub-systems required to upgrade and/or maintain computers and peripherals are obtained in accordance with workplace procedures and job requirements
       
Element: Software versions are installed in accordance with workplace procedures and job requirements
       
Element: Upgrade computer hardware and software
  • Computers are checked and isolated in accordance with WHS/OHS and workplace procedures
       
Element: Computers and/or peripherals are dismantled, as required, for upgrading and parts stored to prevent loss or damage in accordance with manufacturer instructions and/or relevant industry standards
       
Element: Upgrading components are fitted and computer/peripheral apparatus is reassembled in accordance with manufacturer instructions and/or relevant industry standards
       
Element: Upgrading software components are installed in accordance with manufacturer instructions and/or relevant industry standards
       
Element: Operating system, device drivers and application software are tested for return to service/customer in accordance with workplace procedures
       
Element: Computer/peripheral apparatus is tested and prepared for return to customer
       
Element: Maintain operation of computer hardware and software
  • Need to test and measure live work is determined in accordance with WHS/OHS and workplace procedures
       
Element: Computers are checked and isolated in accordance with WHS/OHS and workplace procedures
       
Element: Computers and/or peripherals are dismantled, as required, to find and rectify faults and parts stored to prevent loss or damage in accordance with manufacturer instructions and relevant industry standards
       
Element: Faults are identified using tests and measured values of operating parameters of computer/peripheral hardware components in accordance with workplace procedures
       
Element: Faulty components are re-checked and fault status confirmed
       
Element: Operating system malfunctions are identified using tests of operating system configuration requirements in accordance with workplace procedures
       
Element: Device driver malfunctions are identified using test of device driver software configuration requirements in accordance with workplace procedures
       
Element: Application software malfunctions are identified and tests of software configuration requirements conducted in accordance with workplace procedures
       
Element: Malfunctions are rectified using latest software versions, incremental updates and bug and security patches in accordance with workplace procedures
       
Element: Computer hardware/peripheral device, operating system device drivers and application software are tested for return to service/customer in accordance with workplace procedures
       
Element: Redundant files are removed and disposed or archived in accordance with workplace procedures
       
Element: Methods for dealing with unplanned situations are selected in accordance with WHS/OHS and workplace procedures
       
Element: Maintenance is carried out efficiently without waste of materials and energy or damage to apparatus, the surrounding environment or relevant services
       
Element: Complete and report upgrade and maintenance activities
  • Work area is cleaned and made safe in accordance with workplace procedures
       
Element: Written justification is produced for hardware software upgrade and maintenance
       
Element: Upgrade and maintenance are documented and relevant person/s notified in accordance with workplace procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least two separate occasions and include:

applying relevant work health and safety (WHS)/occupational health and safety (WHS/OHS) requirements

completing and reporting upgrading and maintenance activities

configuring authorisation and authentication

configuring backup and recovery options

configuring data access and usage

configuring networking

dealing with redundant files

dealing with unplanned events

dismantling, fitting upgrading sub-systems and reassembling correctly

documenting maintenance activities

documenting upgrading activities

identifying application malfunctions

identifying deployment or upgrade needs

identifying device driver malfunctions

identifying operating system malfunctions

installing and configuring operating systems and applications software

maintaining operation of computer hardware and software

monitoring and maintaining an operating system using system tools

obtaining appropriate upgrading sub-systems

preparing to upgrade and maintain computer hardware and software

rectifying software malfunctions

testing and identifying faulty components

testing maintenance repair

testing upgraded software.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

authentication and authorisation

configuring file and folder access

configuring hardware, device drivers and applications

configuring network connectivity

file structure and management

management of peripheral devices

operating principles of computer peripheral hardware

operating system components and structure

operating system imaging and deployment

operating system installation, upgrades and migration

operating system malfunctions and solutions

relevant manufacturer specifications and operating instructions

relevant job safety assessments or risk mitigation processes

relevant WHS/OHS legislated requirements

relevant workplace documentation

relevant workplace policies and procedures

remote access

troubleshooting techniques

types and applications of computer peripherals

WHS/OHS requirements

computing device assembly/disassembly and computer operating systems.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the UEE Electrotechnology Training Package Companion Volume Implementation Guide.

Maintaining and upgrading the operating system and device drivers must include at least the following:

two engineering application software types for a client device (e.g. computer, mobile device, embedded system)and server

Maintaining a computer and peripheral devices must include at least the following:

one computer

two external peripheral devices

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Work health and safety (WHS)/occupational health and safety (OHS) requirements and workplace procedures for a given work area are identified, obtained and applied 
 
 
 
 
Computers are checked and isolated in accordance with WHS/OHS and workplace procedures 
 
 
 
 
 
Need to test and measure live work is determined in accordance with WHS/OHS and workplace procedures 
 
 
 
 
 
 
 
 
 
 
 
 
Work area is cleaned and made safe in accordance with workplace procedures 
 
 

Forms

Assessment Cover Sheet

UEECS0032 - Support computer hardware and software for engineering applications
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

UEECS0032 - Support computer hardware and software for engineering applications

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: